Cardholder Capabilities
Card Order
- Replace a Damaged Card
- Does True Link offer EMV Chip Cards?
- Upcoming Card Expiration
- Shipping Methods and Expedited Delivery
- Ordering a replacement Card
- Temporarily Deactivate and Replace a Lost or Stolen Card
Spending Settings
- Spending Period Limits
- Spending Settings for beneficiaries of a Special Needs Trust
- Managing Merchandise Purchases at a Merchant
- Temporary Overrides
- Spending Limits
- Spending Categories
Funding
- True Link Wallet: Overview
- Returning Funds to a Linked Bank Account
- Review Upcoming Transfers
- Funding Availability for Non-Activated Cards
- How to Create Recurring Transfers
- Managing Recurring Transfers
Card Activation
- How to Temporarily Deactivate a Card
- Identity Verification Requirements
- True Link Visa® Prepaid Card: Overview
- Lifting a Temporary Fraud Block
- How to Handle a Merchant PIN Request
- Set or change a PIN
Transactions
- Tracking Receipts with True Link
- Review Reasons for Declined Transactions
- Mobile Payment Apps and Mobile Wallets
- Disputing Fraudulent Transactions or Service Errors
- Fraudulent Transactions
- Merchant Returns and Refunds
Account Management
- Add an Administrator
- Administrator Access Code Management
- Card and Account Security
- Close a Card
- Customize Alerts
- Download our mobile app