Account Management
Learn more about how to best manage your True Link Account.
16 articles
- Add an Administrator If you need to add another administrator to your True Link Visa® Prepaid Cards, our team is here to help. You can add...
- Administrator Access Code Management Each administrator of a True Link Visa Card has their own 4-digit Access Code. This Access Code is used to confirm th...
- Card and Account Security Keeping your account secureKeeping the True Link Visa® Prepaid Card and account secure helps protect against identity...
- Close a Card A True Link Visa® Prepaid Card can be closed at any time. Close a Card To permanently close a card, take the followin...
- Customize Alerts Video OverviewFor detailed instructions, you can find a written overview and screenshots below this video. Writte...
- Download our mobile app The True Link mobile app is available to administrators with an iPhone or Android smartphone. Administrators can use...
- Download Reports Video OverviewFor detailed instructions, you can find a written overview and screenshots below this video. Writte...
- Family Funder - Creating your account Welcome to True Link! This article will assist you in joining your loved one’s True Link account as a Family Funder, ...
- How to Access the True Link Card Dashboard I manage multiple True Link CardsWhen you first log in, you'll be taken to the All Clients page. On this page, you ca...
- How to log in to the mobile app If you have not yet installed our mobile app on your smartphone, please review this article here. When opening the mo...
- How to Navigate to Your Cardholder's Account Tab Every cardholder has an Account tab, where administrators can manage things like: Temporarily deactivating and orderi...
- How to Update the Two-step Verification Code Delivery Method To help secure your True Link account, we have enabled two-step verification, which can be managed within your accoun...
- How to Update Your Email Address If your email address has changed, we’re happy to assist you in updating your account information. To change the emai...
- Navigating the All Clients Page Video Overview Written OverviewIf you manage True Link Visa® Cards for multiple individuals, you’ll see the All ...
- Reset Your Password If you forget your password or need to update it for any reason, the fastest way to reset it is by clicking the Forgo...
- Update Cardholder Information If a cardholder has a new address or phone number, you can update their information directly from your administrator ...