If a cardholder has a new address or phone number, you can update their information directly from your administrator dashboard.
Update information
To update cardholder information, take the following steps:
- From your administrator dashboard, go to the “Account” tab for the relevant cardholder
- Scroll down to the “Cardholder information” section of the page.
- Next to “Address” or “Phone,” click the blue “Edit” button.
- Enter the new information in the pop-up window and click the green “Save” button in the right-hand corner of the window.
Address changes will be processed within 2-4 business days. The new address will be displayed once the update is processed. Phone number changes will be updated and reflected in the dashboard immediately.
If a cardholder’s name has changed or if you have any other questions about updating cardholder information, please contact our Customer Support team. If you need to update information for multiple cardholders, contact our Customer Support team directly, and we will be happy to help.