If a cardholder has a new address or phone number, full access administrators can update the information on file for the cardholder's True Link Visa® Prepaid Card from the True Link Card dashboard, or by tapping Account details on the mobile app. In this article, you'll learn how to update a cardholder's address, phone number, and account ID.
Before you begin
- You'll need full access. Only full access administrators can update cardholder information online. If you have assistant or view-only access, please ask a full access administrator on your account to complete these steps.
- Updating several cardholders at once? If you manage many cardholders and would like to update information in bulk, please contact our Customer Support team, and we'll be glad to help.
How to update an address, phone number, or account ID from the online dashboard
To update cardholder information, take the following steps:
- Log in to the True Link website
- Navigate to the cardholder's True Link Card dashboard
- Click the Account tab
- Scroll down to the Cardholder information section of the page
- Next to Address, Phone, or Account ID, click the blue Edit button
- Enter the new information in the pop-up window
- Click the green Save button
How to update an address, phone number, or account ID from the mobile app
- Log in to the True Link Mobile App
- If you manage multiple cards, select the Card you'd like to update
- Tap Account details
- Scroll down until you see Cardholder Information
- Next to Address, Phone number, or Account ID tap the blue Edit button
- Enter the updated information in the pop-up window, then tap the green Save button
Please be aware
- Name changes require Customer Support. If a cardholder's name has changed, please contact our Customer Support team; name changes can't be made from the dashboard.
- Address, account ID, and phone number changes typically update as soon as you click Save.
If you have any questions about updating cardholder information, please don't hesitate to contact our Customer Support team.