True Link Administrators

Learn more about the features available to your cardholder

• Review Reasons for Declined Transactions
• Review Recent Transactions
• Review Upcoming Transfers
• Cardholder Access and Capabilities
• Review Spending Settings

Order, ship, and replace True Link Visa Prepaid Cards

• My Card Order Didn't Arrive
• Replace a Damaged Card
• Does True Link offer EMV Chip Cards?
• Replacing an Expiring Card
• Shipping Methods and Expedited Delivery
• Ordering a replacement Card

Set Spending Settings to easily manage the card

• Overview: ScamWatch, Powered by Retina™
• Spending Period Limits
• Spending Settings for beneficiaries of a Special Needs Trust
• Managing Merchandise Purchases at a Merchant
• Temporary Overrides
• Spending Limits

Connect or remove a bank account, schedule transfers, and learn about funding timelines

• How to deposit funds to a True Link Card via direct deposit
• True Link Wallet: Overview
• Returning Funds to a Linked Bank Account
• Reauthorizing a Connected Bank Account
• Review Upcoming Transfers
• Funding Availability for Non-Activated Cards

Activate your card, change a PIN, and learn about identity verification requirements.

• How to Temporarily Deactivate a Card
• Identity Verification Requirements
• True Link Visa® Prepaid Card: Overview
• Lifting a Temporary Fraud Block
• How to Handle a Merchant PIN Request
• Set or change a PIN

Learn about pending, blocked, and fraudulent transactions and how you can manage them

• Using the True Link Visa Card with Apple Pay and Google Pay
• Can I make transactions using the direct deposit information associated with my Card?
• Tracking Receipts with True Link
• Review Reasons for Declined Transactions
• Mobile Payment Apps and Mobile Wallets
• Disputing Fraudulent Transactions or Service Errors

Learn more about how to best manage your True Link Account.

• Add an Administrator
• Administrator Access Code Management
• Card and Account Security
• Close a Card
• Customize Alerts
• Download our mobile app

Learn about the fees associated with the True Link Card, and how to avoid fees charged by ATMs

• Avoid ATM Fees
• True Link Card Fees
• Avoid Balance Check Fees

How to reach our Customer Support Team, and which channel would best for you

• Contact Our Team - Administrator Support
• Contact Our Team - Cardholder Support

The True Link Wallet is a new feature designed to give Administrators greater flexibility to manage cardholder funds.

• How to Activate a True Link Wallet Using the Cardholder's Card Balance
• Scheduling Transfers With Your True Link Wallet
• How to Open a True Link Wallet
• How to access the True Link Wallet Dashboard
• Accessing the Wallet Virtual Card
• True Link Wallet: Overview