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True Link Administrators

Answers to common questions asked by our customers

  • Cardholder Capabilities Learn more about the features available to your cardholder
  • Card Order Order, ship, and replace True Link Visa Prepaid Cards
  • Spending Settings Set Spending Settings to easily manage the card
  • Funding Connect or remove a bank account, schedule transfers, and learn about funding timelines
  • Card Activation Activate your card, change a PIN, and learn about identity verification requirements.
  • Transactions Learn about pending, blocked, and fraudulent transactions and how you can manage them
  • Account Management Learn more about how to best manage your True Link Account.
  • Fees Learn about the fees associated with the True Link Card, and how to avoid fees charged by ATMs
  • Contacting our Support Team How to reach our Customer Support Team, and which channel would best for you
  • True Link Wallet The True Link Wallet is a new feature designed to give Administrators greater flexibility to manage cardholder funds.
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