Cardholder Capabilities
Learn more about the features available to your cardholder
Card Order
Order, ship, and replace True Link Visa Prepaid Cards
- My Card Order Didn't Arrive
- Replace a Damaged Card
- Does True Link offer EMV Chip Cards?
- Replacing an Expiring Card
- Shipping Methods and Expedited Delivery
- Ordering a replacement Card
Spending Settings
Set Spending Settings to easily manage the card
- Overview: ScamWatch, Powered by Retina™
- Spending Period Limits
- Spending Settings for beneficiaries of a Special Needs Trust
- Managing Merchandise Purchases at a Merchant
- Temporary Overrides
- Spending Limits
Funding
Connect or remove a bank account, schedule transfers, and learn about funding timelines
- How to deposit funds to a True Link Card via direct deposit
- True Link Wallet: Overview
- Returning Funds to a Linked Bank Account
- Review Upcoming Transfers
- Funding Availability for Non-Activated Cards
- How to Create Recurring Transfers
Card Activation
Activate your card, change a PIN, and learn about identity verification requirements.
- How to Temporarily Deactivate a Card
- Identity Verification Requirements
- True Link Visa® Prepaid Card: Overview
- Lifting a Temporary Fraud Block
- How to Handle a Merchant PIN Request
- Set or change a PIN
Transactions
Learn about pending, blocked, and fraudulent transactions and how you can manage them
- Can I make transactions using the direct deposit information associated with my Card?
- Tracking Receipts with True Link
- Review Reasons for Declined Transactions
- Mobile Payment Apps and Mobile Wallets
- Disputing Fraudulent Transactions or Service Errors
- Fraudulent Transactions
Account Management
Learn more about how to best manage your True Link Account.
- Add an Administrator
- Administrator Access Code Management
- Card and Account Security
- Close a Card
- Customize Alerts
- Download our mobile app
Fees
Learn about the fees associated with the True Link Card, and how to avoid fees charged by ATMs
Contacting our Support Team
How to reach our Customer Support Team, and which channel would best for you
True Link Wallet
The True Link Wallet is a new feature designed to give Administrators greater flexibility to manage cardholder funds.
- Scheduling Transfers With Your True Link Wallet
- How to Open a True Link Wallet
- How to access the True Link Wallet Dashboard
- Accessing the Wallet Virtual Card
- True Link Wallet: Overview
- True Link Wallet Interactive Demos