If a True Link Visa® Prepaid Card becomes damaged or inoperable, you can order a replacement Card in such a way that the current Card remains open while the replacement Card is in transit. Once the new Card arrives and is activated, any funds remaining on the old Card will be transferred to the new Card, and the cardholder will be able to make purchases.
While the replacement Card is in transit, the current Card may still be used to make purchases using the information on the card for online purchases if the Card is unreadable to POS machines.
1. Through your online dashboard, go to the “Account” tab for the cardholder of the damaged Card.
2. Select “Order replacement.”
3. A pop-up window will appear asking you to tell us about your situation. Select "The Card has been damaged."
4. Select the shipping address for the new Card and the desired shipping method. Then select “Submit request.”