Transactions
Learn about pending, blocked, and fraudulent transactions and how you can manage them
10 articles
- Using the True Link Visa Card with Apple Pay and Google Pay Cardholders can now add their True Link Visa® Prepaid Card to Apple Wallet or Google Wallet and pay with a tap of the...
- Can I make transactions using the direct deposit information associated with my Card? Yes! If ever helpful, you can use the direct deposit information associated with your True Link Visa® Prepaid Card to...
- Tracking Receipts with True Link Capture and manage receipts with True Link. Tracking and recording your Cardholder’s paper receipts is now easier and...
- Review Reasons for Declined Transactions Cardholders can review reasons for recently declined transactions attempted on their True Link Visa® Prepaid Card. R...
- Mobile Payment Apps and Mobile Wallets Mobile WalletsThe True Link Visa Card can now be added to the Apple Wallet and the Google Wallet. More information ca...
- Disputing Fraudulent Transactions or Service Errors In rare situations, you may see a transaction that the cardholder does not recognize. This could be a fraudulent tran...
- Fraudulent Transactions If you or the cardholder sees a transaction the cardholder didn't make, acting quickly helps protect the account. The...
- Merchant Returns and Refunds If the cardholder needs to return a purchase or is seeking a refund from a merchant, it is best to work with the merc...
- Blocked Transactions When reviewing cardholder transactions, you may see some transactions that are not completed and are labeled “Blocked...
- Pending and Pre-Authorized Transactions When you review cardholder transactions, you may notice that some transactions appear as “Pending” (you may also come...