Cardholders can review reasons for recently declined transactions attempted on their True Link Visa® Prepaid Card.
Reasons for declined transactions
Cardholders can review recent transactions in the following ways:
Option 1 - True Link Financial mobile app
Cardholders can download and log in to the mobile app to review declined transactions from the last 90 days. Declined transactions are indicated by the “Blocked” text included with the transaction.
Option 2 - Online dashboard
Cardholders can go to our website (https://member.truelinkfinancial.com/sign-in) and log in using the last 4 digits of their Card number, the last 4 digits of their Social Security number, and their date of birth. Once they log in, cardholders can view all declined transactions from the last 90 days from the home page. Declined transactions are indicated by the “Blocked” text included with the transaction.
Option 3 - Automated phone system
Cardholders can call 1-800-299-7646 to review reasons for declined transactions through True Link’s 24/7 automated phone system.
- Press 7 to hear the reasons for recently declined transactions on the card.
- Enter the last 4 digits of the Card number.
- Enter the 4 digits of the year the cardholder was born.
- Enter the last 4 digits of the cardholder's Social Security number.
- Once the information is confirmed, reasons for declined transactions will be read to the caller.
Option 4 - Text message
As long as True Link has their mobile number on file, a cardholder can text the word “decline” to 1-800-299-7646, and the reason for recently declined transactions will be sent back in a text message. Standard text message rates, fees, and charges may apply.
Option 5 - Customer Support
Cardholders can receive information on recently declined transactions by contacting our Customer Support team.