If a True Link Visa® Prepaid Card has been lost or stolen and needs to be replaced, you can close the Card and order a replacement.
- Through your dashboard, go to the “Account” tab for the cardholder of the lost or stolen card.
- Select “Order replacement.” This will permanently close the card, and a replacement Card will be issued.
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Select the shipping address for the new Card as well as the desired shipping method. Then select “Request reissue.”
As soon as you click the “Request reissue” button, the old Card will be closed. Once the new Card arrives and is activated, any funds remaining on the lost Card will be transferred to the new Card and the cardholder will be able to make purchases.
If you are concerned about the cardholder not being able to make purchases while the replacement Card is in transit, please contact our Customer Support team.