You can order a replacement True Link Visa® Prepaid Card directly from your online dashboard.
- Through your dashboard, go to the “Account” tab for the cardholder who needs a replacement card.
- Select “Order replacement.”
- Select the reason why you are requesting a replacement.
- The card is lost, stolen, or compromised
- The card is damaged
- I never received my card in the mail
- Select the shipping address for the new Card and the desired shipping method. You may also be prompted to confirm the cardholder's country of citizenship. Once this information is entered, select “Submit request” to order the replacement Card.
What happens to the old Card when a replacement Card is ordered?
If you select "The card is lost, stolen, or compromised," as soon as you click the “Submit request” button, the old Card will be closed. Once the new Card arrives and is activated, any funds remaining on the lost Card will be transferred to the new Card, and the cardholder will be able to make purchases.
If you select "The card is damaged," the replacement Card will be ordered in such a way that the current Card will remain open while the replacement Card is in transit. Once the new Card is activated, any funds remaining on the old Card will be transferred to the new Card, and the old Card will be closed.
If you select "I never received my card in the mail," the replacement Card will be ordered in such a way that you will be able to activate whichever card arrives first.
Steps to replace a lost, stolen, or compromised card