Cardholder Access and Capabilities

The cardholder can access real-time information related to their True Link Visa® Prepaid Card. This access gives cardholders independence and reduces the number of routine questions administrators need to answer. 

In this article, you’ll receive an overview of the information cardholders can access.

Cardholder access

Cardholders have access to several types of information. This information can be accessed using the various channels available to cardholders, which include True Link’s automated phone system, a live customer support representative, text message, the True Link Financial mobile app, and True Link’s cardholder online portal.

For activities that are accessible through the website, cardholders can log onto their True Link portal by going to https://member.truelinkfinancial.com/sign-in. To sign in, the cardholder will need to enter the last 4 digits of their Card number, the last 4 digits of their Social Security number, and their date of birth. 

Instructions for cardholders to download the True Link mobile app can be found here. Cardholders sign in by entering the last 4 digits of their Card number, the last 4 digits of their Social Security number, and their date of birth.

A summary of the information available to cardholders and the channels to access that information includes: 

Since the True Link Visa Card is an administrator-managed prepaid card, there are many activities and actions managed by Card administrators rather than cardholders. These include, but are not limited to:

• Transfer funds to the card
• Order a replacement card
• Update cardholder information (e.g., address, phone number)
• Add, remove, or adjust Spending Settings.
• Set customized alerts

Please don’t hesitate to contact our Customer Support team with any questions.