Transferring funds from a connected bank account is the most flexible way to add money to a True Link Visa® Prepaid Card. You choose the amount and the schedule, and before you submit, you'll see the exact day the funds will be ready for the cardholder to use.
In this article, you'll learn how to schedule a one-time or recurring transfer from a connected bank account using the True Link online dashboard, and how to tell when your funds will be available. If you'd prefer to do this from your phone, see How to Transfer Funds From the True Link Mobile App.
Before you begin
- You'll need full access. Only full access administrators can schedule transfers. If you have assistant or view-only access, please ask a full access administrator on your account to complete these steps.
- A bank account must already be connected. If you haven't connected one yet, start with Connect a Bank Account. You'll be able to schedule transfers as soon as the account is verified.
- Decide on a schedule. You can set up a one-time transfer, or a recurring transfer that repeats weekly, twice a month, or monthly. You can also set up a threshold transfer, which sends money automatically whenever the Card's balance drops below an amount you choose. Each is covered below.
- Funding several Cards at once? If you manage many cardholders and would like to schedule transfers in bulk, see Fund Multiple Cards at Once, or contact our Customer Support team and we'll be glad to help.
Schedule a transfer from a connected bank account
If you manage one True Link Visa Card, the cardholder's dashboard is the first page you'll see when you sign in. If you manage multiple True Link Visa Cards, open a cardholder's dashboard by clicking the View link in that cardholder's row on the All Clients page.
- Click the Funding tab at the top of the cardholder's dashboard.
- Click any of the green Transfer buttons on the page. They all open the same Transfer funds window.
- In the From field, select the bank account the money is coming from.
- In the To field, select the cardholder's True Link Visa Card. Check the last four digits shown here before you continue. If the cardholder also has a True Link Wallet* (a virtual card with its own balance, separate from the balance on the cardholder's physical card), this is where you make sure the money lands on the cardholder's physical card rather than the virtual card.
- In the Amount To Transfer field, enter the dollar amount to make available on the Card.
- Choose a Frequency, then enter the timing for that schedule:
- One Time, Monthly, or Twice Monthly – enter the date the transfer should initiate.
- Weekly – choose the day of the week the transfer should initiate.
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Threshold – enter the balance that should trigger a transfer. A threshold transfer generally initiates within one business day of the Card's balance falling below the amount you set.
- Check the green banner above the Submit button. It tells you the exact day your funds will be ready to use.
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Review the transfer, and if everything looks correct, click Submit. The transfer is now scheduled!
Starting a recurring transfer today? A recurring transfer begins on its next scheduled initiation date. If you'd also like funds to go out today, schedule a separate one-time transfer for today, and the recurring series will pick up on the following date.
Coming soon: one Transfer funds button
We're simplifying the Funding tab. Here's what's changing:
- One consolidated Transfer funds button. The multiple green Transfer buttons are being replaced by a single Transfer funds button.
- Updated From and To fields. If the account has only one funding source and one destination (for example, one connected bank account and one active Card), the From and To fields fill in automatically. If the account has more than one funding source or destination, you'll select where the funds are coming From and where they're going To, just as you do today.
When your money will be available
Transfers from a connected bank account generally take 1 business day to become available. Newer customers can see transfers take up to 5 business days to become fully available, depending on the size of the transfer.
Check the availability date before you submit. Above the Submit button, a green banner tells you the exact day your funds will be ready to use. For example, "Funds will be available Thursday, July 30th."
You can read more in Funding Timelines and Limits.
Please be aware
- The transfer date is not always the availability date. Transfers between the Wallet and the physical card can be instant, while transfers submitted via a linked funding account or via direct deposit will take at least 1 business day to become available.
- Check the last four digits before you submit. If the cardholder has a True Link Wallet, the To field lists both the physical card and the virtual card. Confirm the last four digits so the money lands on the card you intend.
- Recurring transfers start on the next scheduled date. The date or day you choose is when the series begins initiating, not the day funds first arrive.
- No wire transfers, checks, or credit card payments. We cannot accept wire transfers, checks, or credit card payments.
What happens next
Once you submit, the transfer appears on the Funding tab. One-time transfers and the next occurrence of a recurring transfer show under Transfers in the next 7 days, and the recurring series itself shows under Recurring transfers. From there, you can cancel a one-time transfer, skip an upcoming recurring transfer, or edit the amount, date, or the entire series.
From here, you may want to:
- Managing Recurring Transfers – edit, skip, or delete a recurring transfer.
- Review Upcoming Transfers – see everything scheduled for the next 7 days.
- How to Transfer Funds From the True Link Mobile App – schedule the same transfers from your phone.
If you have any questions about transferring funds from a bank account, please don't hesitate to contact our Customer Support team.
*The True Link Wallet (or "Wallet") is a True Link Visa Prepaid Card issued as a virtual card by Sunrise Banks N.A., Sioux Falls, SD 57108, Member FDIC, pursuant to a license from Visa U.S.A. Inc. Use of this card constitutes acceptance of the terms and conditions stated in the Cardholder Agreement. True Link Financial, Inc. is a financial technology company and not a bank.