You don't need to be at a computer to add money to a True Link Visa® Prepaid Card. The True Link Mobile App lets you schedule a one-time or recurring transfer in a few taps, from a connected bank account or from the True Link Wallet*, a virtual card with its own balance, separate from the balance on the cardholder's physical card.
In this article, you'll learn how to schedule a transfer to a Card from the mobile app and how to tell when your funds will be available. The mobile app and the online dashboard are two different ways to reach the same account, so any transfer you schedule here will also appear on the dashboard's Funding tab.
Before you begin
- You'll need full access. Only full access administrators can schedule transfers. If you have assistant or view-only access, please ask a full access administrator on your account to complete these steps.
- You'll need the mobile app. If you haven't installed it yet, see Download our mobile app and How to log in to the mobile app.
- The money has to come from somewhere. You can transfer from a bank account you've already connected (see Connect a Bank Account) or from the Wallet if the cardholder has one. Direct deposit is set up with your bank or employer, not in the app; see How to Transfer Funds by Direct Deposit.
Schedule a transfer from the mobile app
Open the True Link Mobile App and sign in. If you manage more than one True Link Visa Card, select the cardholder you'd like to fund first.
- Tap the Fund Visa Card button.
- Enter the amount you'd like to transfer, then tap Next.
- Review the transfer details on the next screen. The app fills in where the funds are coming From, where they're going To, the Frequency, and the Transfer Date (the date the transfer will initiate). To change any of these, tap the blue Edit button.
- Check the last four digits in the To field. If the cardholder has a True Link Wallet, this is where you make sure the money lands on the cardholder's physical card rather than the virtual card.
- To add a note to the transfer, tap the blue + Add a note button and enter a Memo. This step is optional.
- Tap the green Review button.
- On the review screen, check the transfer details, including the date the transfer will initiate and the Arrives In timeframe, which tells you when the funds will be available on the Card.
- If everything looks correct, tap Submit. The transfer is now scheduled! If you'd like to make changes first, tap the white back arrow in the upper left corner of your screen to return to the previous page.
When your money will be available
The Arrives In timeframe on the review screen is your best guide: it shows when the funds will be available for this specific transfer. As a general rule:
- From a connected bank account: transfers generally take 1 business day to become available. Newer customers can see transfers take up to 5 business days to become fully available, depending on the size of the transfer.
- From the Wallet to the physical card: transfers are typically available the same day the transfer initiates.
You can read more in Funding Timelines and Limits.
Please be aware
- The transfer date is not always the availability date. Transfers between the Wallet and the physical card can be instant, while transfers submitted via a linked funding account or via direct deposit will take at least 1 business day to become available.
- Check the last four digits before you submit. If the cardholder has a True Link Wallet, the To field can point to either the physical card or the virtual card. Confirm the last four digits so the money lands on the card you intend.
- The app and the website share one account. Anything you schedule in the app shows up on the online dashboard, and vice versa. You don't need to set up a transfer in both places.
- No wire transfers, checks, or credit card payments. We cannot accept wire transfers, checks, or credit card payments.
What happens next
Once you submit, the transfer is scheduled and appears under Upcoming Transfers at the bottom of the mobile app page. To edit, skip, or cancel a transfer, scroll to the bottom of the app, click "View and Manage Transfers", and then click on the transfer you would like to review.
From here, you can edit the transfer amount, when it initiates, or even cancel the transfer.
- Managing Recurring Transfers – edit, skip, or delete a recurring transfer.
- Review Upcoming Transfers – see everything scheduled for the next 7 days.
- How to Transfer Funds From a Connected Bank Account – the same transfer from the online dashboard, including threshold transfers.
If you have any questions about transferring funds from the mobile app, please don't hesitate to contact our Customer Support team.
*The True Link Wallet (or "Wallet") is a True Link Visa Prepaid Card issued as a virtual card by Sunrise Banks N.A., Sioux Falls, SD 57108, Member FDIC, pursuant to a license from Visa U.S.A. Inc. Use of this card constitutes acceptance of the terms and conditions stated in the Cardholder Agreement. True Link Financial, Inc. is a financial technology company and not a bank.