Overview
Autopay convenience, without surprises. Autopay Protect is a feature on the True Link Wallet* dashboard designed to give you added peace of mind when managing recurring payments made with the Wallet Virtual Card.
By setting a maximum charge amount for a specific merchant, you can allow routine payments to process while preventing unexpected overages. Charges above your limit are automatically declined.
For example:
You might allow Acme Electricity Co. to charge up to $100.00. If a bill comes through for $300.00, the transaction will be blocked, safeguarding your monthly spending.
Autopay Protect is especially helpful for expenses that can fluctuate from month to month, such as utilities, phone bills, or subscriptions.
How it works
-
Set up automatic payments on a merchant’s site
Use the Wallet’s virtual card number to set up automatic payments on a given merchant’s website. -
Navigate to the Autopay Protect tab
For a given individual, navigate to their Wallet dashboard, then click on the Autopay Protect tab.
3. Set up a merchant exception
Click on Add Merchant Exceptions, search for and select a merchant, choose a setting (e.g., “Allow all purchases except above this spending limit”), enter a dollar amount, and click “Save Settings.”
4. Payments are approved or blocked
Charges within your set limit process normally. Charges above your limit are automatically declined. It is typically useful to leave some buffer for expected variation in bill amounts and use these limits to prevent unexpectedly high payment amounts.
5. Easily pause payments
To stop all future payments to a merchant, select “Edit” and choose “Block all purchases.”
What payments are covered?
Autopay Protect applies only to the Wallet Virtual Card. It does not impact your client’s physical True Link Visa® Card settings.
Autopay Protect works for:
- Payments made using the 16-digit Wallet Virtual Card number
It does not apply to:
- Payments made using the Wallet’s routing and account number
- Charges made on the physical True Link Visa Card.
Need more help?
If you have questions about setting up Autopay Protect, our Customer Support team is happy to help.
* The True Link Wallet (or “Wallet”) is a True Link Visa Prepaid Card issued as a virtual card by Sunrise Banks N.A., Sioux Falls, SD 57108, Member FDIC, pursuant to a license from Visa U.S.A. Inc. Use of this card constitutes acceptance of the terms and conditions stated in the Cardholder Agreement. True Link Financial, Inc. is a financial technology company and not a bank.